ScoreSense is a subscription service providing personalized credit insights and tools for understanding and improving credit scores. It offers resources to fix credit report errors and support from specialists. Millions use ScoreSense to monitor scores and guard against identity theft.
Challenge
Users had difficulty identifying which factors affected their credit scores and how to improve them. Research showed that unclear terminology and fragmented tools caused confusion, reducing confidence and limiting action.
Approach
I enhanced the experience by highlighting key credit factors, clarifying cause-and-effect relationships, and structuring educational content into concise, actionable modules.
Solution
A redesigned dashboard highlights the most influential credit factors
Interactive simulators demonstrate how specific behaviors, such as paying down debt, affect credit scores in real time
Targeted educational content, tailored to users’ credit data, builds knowledge at the moment of need
Impact
The design improves clarity and helps users take informed actions by turning complex data into understandable insights.
Greater user confidence in understanding credit score drivers
Higher completion rates for dispute flows
Increased engagement with educational tools and simulators
Key Takeaway
Designing for financial literacy requires balancing simplicity with depth. Users need clear, contextual insights to feel confident taking action.
