ScoreSense enables users to manage their financial health by providing access to credit scores from Equifax, TransUnion, and Experian in one unified dashboard. With real-time insights, proactive monitoring, and personalized support, the platform helps users make informed financial decisions.
Challenge
Many consumers lack clarity and confidence regarding their credit.
Most services display only one credit score, resulting in an incomplete view
Users often do not understand what affects their scores or how to improve them
Credit monitoring tools are often reactive instead of proactive
My Approach
I designed a transparent, educational experience to simplify complex financial data and build lasting user trust.
Displayed all three credit scores side by side in an intuitive, easy-to-understand format. Users can easily compare and understand the differences between each bureau’s scores
Shifted the experience from reactive to proactive, helping users prevent issues before they occur
Integrated live access to credit specialists via chat and phone support
Highlighted robust privacy protections, such as advanced encryption and identity theft insurance, to safeguard user data
Incorporated reassurance elements at key touchpoints in the user journey to increase confidence and reduce hesitation
Impact
Users gain a comprehensive understanding of their credit through tri-bureau visibility
Increased engagement through ongoing monitoring and personalized insights
User trust improved by combining automated tools with responsive human support
Positioning strengthened as a comprehensive, reliable, and user-focused credit solution
Key Takeaways
A clear, guided presentation of complex financial information builds user confidence and reduces anxiety. Combining transparency, proactive monitoring, and human support creates a trustworthy and engaging financial experience that empowers users to make better decisions.
